If you own a Zenfone 3 Laser or Zenfone 3 Deluxe 5.5-inch, ensure you are running the latest update. The issue? If you’re not running at least Android 7.1.1 then you will not be able to dial 911.
According to Asus, this occurred due to a software bug. This was reported in Canada which may mean it’s exclusive to Canada, although Asus lists the Zenfone 3 Deluxe 5.5-inch model as part of this alert. That particular Deluxe model is not available in Canada which is the source of our confusion. So if you live in the US, just ensure you’re running at least Android 7.1.1 version.
Navigate to your system settings, About, and check to see if you’re running at least Android 7.1.1 version. If not, then you can navigate in your system settings to “System Update” and press “Check Update” which will initiate the software update/fix.
