We like to keep things real around here. Yes, we cover the ZenFone series exclusively but that doesn’t mean we’re going to avoid certain subjects. It’s not worth sacrificing our credibility or steering people in the wrong direction in order to hide some negative experiences. All brands have issues and it’s certainly not just ASUS. Samsung Galaxy Fold anyone? Apple iPhone battery replacements? With that in mind, here is part two in our 3-part series of things you should do right away after buying a ZenFone.
Most retailers these days have excellent return policies that are customer friendly. When it comes to mobile phone, it’s common in North America to see a 15-day or even a 30-day return policy. If you’re not satisfied with your purchase, you potentially have a painless way out. This advice could also spare you that pesky yet common 15% restocking fee.
STEP 2: KEEP THE RETAIL BOX AND ALL CONTENTS
Maybe there is just something about your new ZenFone you dislike. Perhaps the phone is defective which can happen early-on with tech products regardless of brand.
To make the return process as seamless as possible, we strongly recommend you keep every single item that was included in the box. That includes all the plastic wrappers. Stick everything back in the box and keep it in a closet. If all goes well, you won’t need to dig it out for a long while.
You may be tempted to use the included ZenEar earbuds that come with the ZenFone 6 and other premium ZenFone models. If you already have earbuds or headphones, we recommend you leave those in the box in the original wrapper. Even if you’re tempted, leave them until you at least pass that 15-day or 30-day return window.
On a couple different occasions, keeping our retail boxes and all included pieces allowed us to simply bring back our defective ZenFone and walk out with a brand new replacement. We were able to avoid dealing with ASUS warranty which is a big win in our books. We felt a lot more confident walking up to the customer service desk with the complete contents and the positive outcome was incredibly satisfying.
Regardless if you need to return the phone to the retailer, keeping all the box contents makes it a much easier sell your used phone on places like Craigslist. Having the retail box and all the contents gives the impression of newness and care. You might even be able to use the phrase “lightly used” in your ad! Be assured you can get more money for your used phone and our personal experience confirms this. It works!
Perhaps this advice is just common sense. For many of us hopefully that’s true. Everyone wants to believe their phone isn’t defective or that it’s going to meet their every need but until you’ve made the purchase you simply don’t know for sure. Part three of this series is coming up soon!